Privacy Policy

1. Introduction

TS Cleaning Service ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our cleaning services.

This policy applies to all information we collect, whether through our website (tscleaningsvc.comm), direct communications, or our service delivery. By using our services, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information

We may collect personally identifiable information that you voluntarily provide to us when you:

• Request a cleaning quote or consultation
• Schedule a cleaning service
• Contact us via phone, email, or website forms
• Sign up for our newsletter or promotional communications
• Provide feedback or testimonials
• Make a payment for our services

Personal information may include:

• Name and contact information (address, phone number, email address)
• Property address and access information
• Payment and billing information
• Service preferences and special instructions
• Communication preferences

2.2 Service-Related Information

During our service delivery, we may collect information about your property that is necessary to provide cleaning services, including:

• Property layout and room specifications
• Cleaning preferences and requirements
• Inventory of cleaning supplies and equipment
• Security information (alarm codes, key access)

2.3 Website Usage Information

When you visit our website, we may automatically collect certain information, including:

• IP address and browser information
• Pages visited and time spent on our website
• Referring website and search terms
• Device and operating system information

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, schedule, and manage cleaning services
• Communication: To respond to inquiries, provide quotes, and send service confirmations
• Billing and Payments: To process payments and maintain financial records
• Customer Support: To provide customer service and support
• Service Improvement: To improve our services and develop new offerings
• Marketing: To send promotional materials and newsletters (with your consent)
• Legal Compliance: To comply with legal obligations and protect our rights

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in our business operations (payment processing, accounting software)
• Legal Requirements: When required by law or to protect our legal rights
• Business Transfers: In the event of a merger, acquisition, or sale of business assets
• Consent: With your explicit consent for specific purposes

5. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Secure data storage and encryption
• Access controls and employee training
• Regular security assessments and updates
• Secure communication channels

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but will notify you of any data breaches as required by law.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we securely delete or anonymize it.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request a copy of your data in a structured format
• Objection: Object to certain processing of your information
• Opt-out: Unsubscribe from marketing communications at any time

To exercise these rights, please contact us using the information provided in Section 10.

8. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us analyze website traffic and improve our services.

Types of Cookies We Use:

• Essential Cookies: Necessary for website functionality
• Analytical Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements (with consent)

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any websites you visit through our links.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. Governing Law

This Privacy Policy is governed by the laws of the State of Arizona, United States. Any disputes arising from this policy or our data practices will be resolved in accordance with Arizona law and applicable federal regulations.